Mercure Dartford Brands Hatch Hotel & Spa

This is my second visit here as we went to sn event at the race track. From the moment we arrived the staff were all very friendly and chatty, Amy, in the restaurant was just a lovely pleasant girl. The food was good, and good choice of food. The hotel itself was clean, although yes in places it could do with a bit of paint. Breakfast was good, plenty of choice and staff replenishing cutlery. The team all seem to pull together, it seemed they were a little short staffed but the bar manager had it under control . Would stay again

I recently had the pleasure of staying at the Mercure hotel that left me thoroughly impressed and completely satisfied. From the moment I stepped foot into the lobby until the end of my stay, I was met with exceptional service, top-notch facilities, and a staff that genuinely cared about making my experience unforgettable. The check-in process was smooth and efficient, with the staff going above and beyond to make me feel welcome and valued as a guest. The room I stayed in was great. It was spacious, impeccably clean, and beautifully decorated with modern furnishings. The attention to detail was evident, to the well-appointed bathroom. One of the highlights of my stay was the hotel's facilities. From the state-of-the-art fitness center to the luxurious spa, there was something for everyone. I took full advantage of the fitness center, which was equipped with the latest equipment and offered a wide range of workout options. After a long day , However, what truly set this hotel apart was its staff. Each and every member of the team was attentive, professional, and genuinely caring. The staff went out of their way to anticipate my needs and went above and beyond to ensure my stay was nothing short of perfect. In summary, my stay at this hotel was an absolute delight.

The staff at Mercure were absolutely fantastic. Every staff member that came into contact with my (very chatty) 3 year old would interact with him. We stayed over the Christmas period and he was given a Santa tray to put outside the door on the night before Christmas. He woke up to the food being eaten and a gift left outside the door. Such an amazing experience for him. The rooms are clean and comfortable and the breakfast is great.

The location is perfect if you are attending anything at Brands Hatch Circuit, you literally walk out the hotel turn left and you're at the main entrance of the circuit. Breakfast was good, plenty of choice and cooked food was hot. Staff all pleasant. We ate in the restaurant on the first night, which was lovely, all staff were very helpful, even the young lad who had just started, he was amazing and very polite and friendly.

I'm a wheelchair user and the room was perfect for my needs. The staff at the hotel were all good. A special call out for Toby in the restaurant who did a great job, even on the first night when it was very busy.