Mercure Dartford Brands Hatch Hotel & Spa

We didn't require breakfast during our stay. Lovely clean room and comfy mattress. As soon as we arrived at the reception desk, we were greeted with welcoming smiles by two delightful ladies, Iveta and Leah, who were extremely helpful and knowledgeable and went out of their way to make our short stay truly special. We were celebrating our 8th wedding anniversary and Leah had personally arranged heart shaped red rose petals and an anniversary card on our bed, which we found upon arrival!

The bed was such a comfortable big bed, room and bathroom so clean, so lovely for the staff to add a lil something special for my partners birthday, not only that but out of our room we could hear a little bit of the track which was exciting! Food was absolutely lovely! A wide range on the all day menu and then the indian theme menu for dinner was absolutely amazing. There was no fault to the staff, they were a compliment to the hospitality industry, such friendly accommodating people from each department, made us feel so welcome and comfortable for our first stay at this hotel! Nothing was too much trouble for them

Room was excellent and better than expected, nice clean bathroom too and a very favourable price. Reception staff were very nice and checked me in with friendly smiles. Stayed two nights, eating in the restaurant the first night and racing bar the following night. Restaurant was okay and the food was pretty good in the evening and for breakfast in the morning with plenty of different choices. Would definitely stay here again.

I recently had the pleasure of staying at the Mercure hotel that left me thoroughly impressed and completely satisfied. From the moment I stepped foot into the lobby until the end of my stay, I was met with exceptional service, top-notch facilities, and a staff that genuinely cared about making my experience unforgettable. The check-in process was smooth and efficient, with the staff going above and beyond to make me feel welcome and valued as a guest. The room I stayed in was great. It was spacious, impeccably clean, and beautifully decorated with modern furnishings. The attention to detail was evident, to the well-appointed bathroom. One of the highlights of my stay was the hotel's facilities. From the state-of-the-art fitness center to the luxurious spa, there was something for everyone. I took full advantage of the fitness center, which was equipped with the latest equipment and offered a wide range of workout options. After a long day , However, what truly set this hotel apart was its staff. Each and every member of the team was attentive, professional, and genuinely caring. The staff went out of their way to anticipate my needs and went above and beyond to ensure my stay was nothing short of perfect. In summary, my stay at this hotel was an absolute delight.

The staff at Mercure were absolutely fantastic. Every staff member that came into contact with my (very chatty) 3 year old would interact with him. We stayed over the Christmas period and he was given a Santa tray to put outside the door on the night before Christmas. He woke up to the food being eaten and a gift left outside the door. Such an amazing experience for him. The rooms are clean and comfortable and the breakfast is great.